Items included in End of Season Sale can be returned for Store Credit, unless marked as Final Sale. There is a strict ‘no return, exchange, store credit or refund’ policy on Final sale (unless deemed faulty by our team).
How can I return my order?
*Please see our Returns Policy to check if your order is eligible for a return.
If you are eligible, and would like to request a return, please email our team at hi@eipwashing.com.
In your email, please include:
First and Last Name
Order number
Name of item/s you’d like to return
My order was stolen/damaged. What can I do?
EIP WASHING is not liable for any damages or losses during transit. If your order is stolen or missing, this needs to be resolved with Post directly.
How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
What Payment Methods Can I Use?
We use Square for payment and the following cards are supported: Visa, Mastercard, American Express, and JCB.
How do I know what size to choose?
How to measure your bust?
With your arms relaxed at your sides, measure around the fullest part of your chest.
How to measure your underbust?
Measure around your ribcage, directly underneath the bust.
How to measure your waist?
Measure around the narrowest part of your natural waist, generally around the belly button. To ensure a comfortable fit, keep one finger between the measuring tape and your body.
How to measure your hips?
With your feet approximately 6″ apart, measure around the fullest part of your hips. This area usually corresponds to the top of your legs.
Size
Bust
Waist
Hips
S
2
86 – 89(cm)
66 – 69(cm)
89 – 92(cm)
M
4/6
91 – 94(cm)
71 – 74(cm)
96 – 102(cm)
L
8/10
96 – 99(cm)
76 – 79(cm)
107 – 112(cm)
Care instructions
Chiffon/Lace: It should be washed separately from other clothes. When washing, try to face the backside out, rub it lightly, and dry it in a ventilated place after washing.
Care for dark clothes: Dark clothes will lose their floating color when washed with water, so they need to be washed separately to prevent color fading.
Contrast color clothing care: Contrast color style, that is, soak and wash, do not soak for a long time to prevent staining.
Wrinkle-prone fabric care: Do not soak in hot water, wash immediately after soaking, it is recommended to use neutral detergent and softener, and it is best to hang with water to dry. Do not dehydrate too dry, the weight of the water will make the fabric flat when drying, it is recommended to use a hanger to iron it flat before wearing.
Cowboy: (a)The processing of denim fabric itself has an odor, and you can wash it several times after receiving the product. (b) Stones will be used in the processing of denim fabrics. It is normal if there are sand and gravel residues on the clothes received. (c) During the dyeing process of denim fabrics, there may still be a slight color fading phenomenon after the color precipitation is washed with water. (d) For the first cleaning, it is recommended to soak in vinegar or add a little salt when washing, which can reduce the phenomenon of fading. After washing, turn it over and hang it in a cool and ventilated place to dry. Avoid soaking in hot water to avoid shrinkage. Clothes are separated.
*Kind tips:The denim is a washing process, there is a slight smell, and the denim will fade a little, which is a normal phenomenon. You can use salt water bubbles to fix the color.
When will the refund appear in my bank account?
Refunds are generally returned within 1-2 business days. The time frame depends on the payment platform issuer you use when your order is settled.